At Hailey Ads, we want you to shop with confidence and enjoy a hassle-free experience. We take great pride in offering high-quality kids’ tables, chairs, and related products, and we are committed to ensuring that you are satisfied with your purchase. This Refund & Return Policy outlines the terms and conditions for requesting returns, exchanges, or refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.
  • Products must be unused, undamaged, and in their original packaging.
  • Proof of purchase (such as an order confirmation or receipt) is required.
  • Personalized or custom-made items are non-refundable, unless they arrive damaged or defective.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards or promotional items.
  • Clearance or final sale products.
  • Assembled or modified items after delivery.

3. Damaged or Defective Items

If your order arrives damaged or defective:

  • Please contact us within 7 days of receiving your order.
  • Provide photos or videos of the damaged item and packaging for verification.
  • Once verified, we will arrange for a replacement, repair, or full refund at no extra cost to you.

4. Return Process

To initiate a return:

  1. Contact us via email at support@haileyads.shop or call +1 513 226 1325.
  2. Provide your order number and details of your request.
  3. We will send you instructions for shipping the product back to our return address.
  4. Once the item is received and inspected, we will process your refund or replacement.

5. Refund Process

  • Approved refunds will be issued to your original payment method within 7–10 business days after we receive and inspect your returned item.
  • Shipping costs are non-refundable, unless the return is due to our error.
  • If your refund is delayed, please contact your bank or payment provider as processing times may vary.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.

7. Return Shipping Costs

  • Customers are responsible for paying return shipping fees unless the item is damaged, defective, or incorrect due to our mistake.
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of returned products without tracking.

8. Contact Information

If you have any questions about our Refund & Return Policy, please reach out to us:

Hailey Ads
Address: 218 Coul St, Mansfield, OH 44902, USA
Email: support@haileyads.shop
Telephone: +1 513 226 1325